Privacy Policy
A legal disclaimer
Privacy Policy for Infinity Sports Travel
At Infinity Sports Travel, we are committed to protecting your privacy and handling your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, visit our website, or interact with us.
1. Information We Collect
We may collect personal information directly from you when you:
• Make a booking with us
• Sign up for our newsletter or marketing updates
• Contact our customer service team
• Participate in promotions, surveys, or competitions
• Request travel quotes or information
Personal Information We Collect May Include:
• Full Name
• Contact Details (e.g., phone number, email address)
• Payment Information (e.g., credit/debit card details)
• Passport Information (where required for travel bookings)
• Emergency Contact Details
• Special Requirements (e.g., dietary, medical, or mobility needs)
We may also collect non-personal data through website analytics tools, such as IP addresses, browser types, and device information.
2. How We Use Your Information
We use your personal information to:
• Process bookings, reservations, and travel services
• Provide customer service and respond to inquiries
• Manage your travel arrangements, including flights, accommodation, and transfers
• Communicate important travel updates and changes
• Send marketing offers, newsletters, and promotions (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and security obligations
3. Sharing Your Information
We may share your personal information with:
• Airlines, hotels, and other travel service providers to facilitate your bookings
• Payment processors to securely manage transactions
• Insurance providers when travel protection plans are requested
• Regulatory authorities or law enforcement if required by law
• Third-party marketing platforms (only with your consent)
We do not sell, rent, or trade your personal information for any marketing purposes.
4. Data Security
We implement strong security measures to protect your personal data from unauthorized access, loss, or misuse, including:
• Secure servers with industry-standard encryption
• Limited staff access to sensitive information
• Regular data protection reviews and technology updates
Please note that while we use best practices, no system can be guaranteed 100% secure.
5. Marketing and Communications
If you opt in to receive marketing, we may send you promotional content about:
• Upcoming sports events
• Travel deals and promotions
• New services and event experiences
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Cookies and Tracking
Our website uses cookies to:
• Analyze site usage
• Enhance functionality and performance
• Personalize your browsing experience
You can adjust your browser settings to manage or disable cookies.
7. Your Rights (Canada)
Under Canadian privacy laws, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of personal data (when legally applicable)
• Withdraw consent for data processing or marketing communications
To exercise any of these rights, contact us at:
📧 sales@infinitysportstravel.ca
8. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing any personal data.
9. International Data Transfers
As we operate internationally, your personal data may be transferred to or stored in jurisdictions outside of Canada. When doing so, we ensure appropriate safeguards are in place to protect your information.
10. Data Retention
We retain personal data only as long as necessary to provide services, fulfill legal or regulatory requirements, or resolve disputes.
11. Company Accreditation
Infinity Sports Travel (Canada) is a division of Travelpack and operates in full compliance with:
• TICO Registration Numbers: 50018525 & 50021779
• IATA Accreditation – Ensuring global standards in air travel services
• Registered Canadian Office:
2600 Skymark Avenue, Building 10 – Suite 103,
Mississauga, ON, L4W 5B2, Canada
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Infinity Sports Travel
📧 sales@infinitysportstravel.ca
📞 +1 905 625 1000
🌐 www.infinitysportstravel.ca